Upon requesting an open and scan, your task will go into the current queue and an estimated completion time will be submitted to you. Please look for the hourglass icon and hover your mouse beside the pending open and scan task in your online mailbox at https://my.travelingmailbox.com. The hourglass is to the left of the red cancel button on the particular envelope in question.

Note: All tasks are typically done within a few hours or during the course of 1 business day. On occasion if volume is high or a request is done around a holiday, requests may take longer than usual.