Help CenterFor subscription and billing tasks, open the Traveling Mailbox billing portal in your web browser. This is separate from using the mobile app to read and manage your mail.
Update payments or review your subscription
Sign in to the billing portal to access your subscription information and available billing options. These guides explain common requests:
- Update your subscription payment method.
- Understand automatic subscription renewals.
- Upgrade or downgrade your plan.
If you are unsure which option applies to your subscription, contact our team before making a change.
Does deleting the app cancel my account?
No. Uninstalling the app or signing out does not cancel your Traveling Mailbox subscription. Your subscription must be handled separately through the account closure process.
Before closing your account, review our Account Closure & Reactivation guide for the steps to follow and what to consider for your remaining mail and future deliveries.
Returning after closing an account?
Use the reactivation instructions in that same guide. Simply reinstalling the app does not reactivate a closed subscription. Contact our team if you want to return under a different plan type.
Need help?
Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.
Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.