We offer several ways to get help depending on the type of assistance you need.
AI Support Assistant
For immediate help with common questions and troubleshooting, use our AI Support Assistant located in the bottom right-hand corner of your Traveling Mailbox account at:
https://my.travelingmailbox.com
Our AI Assistant is available anytime and can help answer many common questions without waiting for a support representative.
Knowledgebase
Our Knowledgebase contains answers to many frequently asked questions, how-to guides, and troubleshooting information.
Visit:
https://kb.travelingmailbox.com
Phone Support & Callbacks
For assistance from a member of our Team, call:
U.S. & Canada: 855-749-1737
International / Direct: 919-561-6631
If a team member is not immediately available, you can request a callback rather than waiting on hold.
Support Hours
All support hours are Eastern Time (ET).
Monday–Friday: 8:00 AM–8:00 PM
Saturday–Sunday: 9:00 AM–5:00 PM
Zoom Video Support
Some issues are easier to resolve when our team can see what you are experiencing. When appropriate, a member of our Support Team may arrange a Zoom session with you for additional troubleshooting or screen sharing.
Email Support
Our support email inbox is not intended for real-time troubleshooting. For the fastest assistance, we recommend starting with our AI Support Assistant or contacting our team by phone.
If your issue requires additional research or follow-up, our team will create and manage an internal case and work with you through resolution.
Affiliate Program
For questions regarding the Traveling Mailbox Affiliate Program, please contact Travis:
Email: travis@travelingmailbox.com
Phone: 919-897-2081