Help CenterYou can use the Traveling Mailbox app to request forwarding for mail or packages in your mailbox. Before submitting a request, confirm which items you want shipped and the complete destination address.
Submit a forwarding request
- Sign in to the app and locate the mail or package you want forwarded.
- Open the item’s available actions and choose the forwarding option.
- Follow the prompts to select or enter your destination address. Check the recipient’s name, street address, unit number, postal code, and country where applicable.
- Review the shipping methods, costs, and any other information presented for your request.
- Confirm the selected items and destination, then submit the request.
The layout and available options may vary by app version, item, and destination. Follow the choices shown for your request.
Check what happens next
Submitting a forwarding request does not mean the shipment has already left our facility. Review the request’s status in your mailbox and check any shipment or tracking information once it becomes available.
If you notice an incorrect address or need to change a submitted request, contact our team promptly. A change may no longer be possible once processing or shipping is underway.
If the forwarding option will not load
Try accessing the same item through the web mailbox. Contact Support if you cannot complete the request or need help choosing the appropriate next step.
Need help?
Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.
Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.