How do I organize my mail into folders?

Folders help you keep related mail together and make important items easier to find. You might organize your mailbox by recipient, business, year, or whether an item still needs your attention.

Create and use folders

1. Sign in to the Traveling Mailbox app and open the mailbox’s folder controls.
2. Use the available option to create a folder and give it a clear, descriptive name.
3. Find the mail item you want to organize.
4. Use the item’s folder or move controls to choose the destination folder, then confirm if prompted.
5. Open the destination folder to check that the item appears where you expect.

The position and wording of folder controls may vary by app version. If you cannot find an option, try managing your folders through the web mailbox or contact Support.

Choose a simple folder structure

• Needs attention: Mail you still need to read or act on.
• Personal: Correspondence and personal records.
• Business: Documents related to your business.
• Completed: Items you have already reviewed.

Folders organize your online mailbox

Moving an item into a folder is an organizational step. It does not replace a service request to open and scan, forward, or shred the physical item. Submit the appropriate request separately when you want our team to take action.

Need help?

Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.

Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.