How do I request a scan and read my mail in the app?

An envelope image shows the outside of a mail item. To read what is inside, submit an Open and Scan request. Once processing is complete, the scanned contents are available as a PDF in your mailbox.

Request an Open and Scan

1. Sign in to the Traveling Mailbox app and find the envelope you want scanned.
2. Open or select the mail item and access its available Actions.
3. Choose Open and Scan.
4. Review any information or confirmation prompts shown, then submit the request.

Button placement and wording may vary slightly by app version. Check that you have selected the correct envelope before confirming.

Read the completed scan

A scan request is not completed instantly. Check the item’s status and allow time for processing. For more information, see when Open and Scan requests are completed.

When the scan is ready, open the mail item again and select its available scanned document or PDF to read the contents. If you only see the envelope image, check whether the request is still pending.

Need another way to view your scan?

You can also sign in to the web mailbox. See our guide to viewing and downloading scanned PDFs.

If a completed scan will not open or appears incomplete, contact Support with the mail item’s identifying details.

Need help?

Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.

Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.