Is my shipment insured, and how do shipping claims work?

Insurance and carrier liability provisions depend on the shipment, selected service, and contents. Before sending valuable items, confirm the applicable coverage with our team rather than assuming that every shipment is covered for its full value.

How is additional coverage handled?

Our published Terms of Service state that charges for additional insurance above the carrier’s standard amount are added automatically for merchandise shipping requests, based on the value the customer supplies during the request.

Enter the value accurately and retain purchase receipts or other documentation. Contact us before submitting the request if you are unsure how to describe or value the contents, or whether the available coverage meets your needs.

What should I confirm before shipping?

• Whether the particular contents and destination qualify for coverage.
• The coverage amount, any exclusions or limits, and the applicable charge.
• Whether the selected carrier’s protection is insurance or a limited liability arrangement.
• What documents would be needed if the item were lost or damaged.

A declared value is not a promise that a claim will be paid for that amount. Any claim must meet the applicable coverage requirements and supporting-evidence rules.

How do I report a problem?

For a shipment sent by Traveling Mailbox, contact our team promptly with your mailbox number, tracking number, shipment date, and a description of the problem. Keep any damaged items, packaging, labels, photos, and proof of value while the issue is reviewed.

Our team handles the claims process described on our shipping information page and can explain the next steps for your shipment. Filing periods and documentation requirements vary; do not assume that one carrier’s deadline applies to every shipment.

How long does a claim take?

Timing depends on the investigation, documentation, and applicable carrier or insurer requirements. Ask our team for the status of your particular claim. Coverage, payment, and a specific completion date cannot be assumed before the claim is reviewed.

Need help?

Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment. Have your mailbox number and shipment details available so our team can help.

Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.