Existing physical mail and scanned documents do not automatically transfer from your previous Traveling Mailbox account to your new account.
Physical mail
Review the items in your previous mailbox before closing it. Arrange forwarding for originals you want to receive and resolve outstanding requests or items that still need your attention.
For shipment steps, see How do I ship something that I received in my Traveling Mailbox? If you want an account-to-account transfer, ask Support to confirm the handling options and any charges first.
Scanned documents
Save any scanned documents you want to retain before closing the previous mailbox. Check that your saved copies open correctly and include the documents you need.
Do not assume that opening a new account, or linking two accounts for easier access, moves scanned documents into the new mailbox.
Before closing your previous mailbox
- Review physical items and arrange any needed forwarding.
- Save the scanned documents you want to keep.
- Resolve any outstanding requests with Support.
- Confirm that senders are using your new address and mail is arriving there.
If you need help saving documents or accessing your previous mailbox, contact Support before cancelling.
Related guidance
Need help with your switch? Contact Traveling Mailbox Support by Phone or a scheduled Zoom appointment.