Help CenterIf the Traveling Mailbox app freezes, closes unexpectedly, or stops loading your mailbox, work through the steps below. Check the app after each step so you can see whether the problem is resolved.
Try these steps first
- Check your connection. Confirm that other websites or apps load. If appropriate, try another available Wi-Fi or cellular connection.
- Close and reopen the app. Fully close Traveling Mailbox, then open it again.
- Restart your device. Reopen the app after the restart.
- Check for updates. Install an available Traveling Mailbox update from the App Store or Google Play. Also check whether your device needs a supported operating system update.
Try the web mailbox
Open your online mailbox in a browser to see whether you can access your mail there. You can use the browser while troubleshooting the app.
If both the app and web mailbox are affected, check our service status page for a reported interruption.
Help us investigate
Tell Support your device model, operating system, app version if available, and what you were doing when the problem occurred. Include the exact error message and whether browser access works.
If a scan or forwarding request appeared to fail, check the item’s status before submitting it again. This helps avoid accidentally creating a duplicate request.
Need help?
Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.
Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.