Why am I not receiving app notifications?

If Traveling Mailbox notifications are not appearing, first open the app and check your mailbox. A missing phone alert does not necessarily mean that no new mail or completed scan is available.

Check notification settings on iPhone or iPad

1. Open your device’s Settings, select Notifications, and find Traveling Mailbox.
2. Make sure Allow Notifications is enabled and choose where you want alerts to appear.
3. Review any active Focus or Do Not Disturb settings that may silence the app.
4. Check whether Scheduled Summary is delaying delivery of its notifications.

Check notification settings on Android

1. Open your phone’s Settings and find the notification settings for Traveling Mailbox.
2. Allow the app’s notifications and review the available notification categories and alert options.
3. Check whether Do Not Disturb or another device mode is silencing alerts.

Android setting names and locations vary by device and software version.

If alerts are still missing

Confirm that your device has an internet connection, open the app while signed in, and check for an app update. Restart your device if needed.

When contacting Support, tell us your device type, which alert you expected, approximately when it should have arrived, and whether the related mail or scan appears in your mailbox. You can continue checking your mail directly through the app or web mailbox.

Need help?

Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.

Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.