Why can’t I sign in to the mobile app?

If you cannot sign in to the Traveling Mailbox app, start by checking your login details and testing access to your mailbox in a browser. This helps narrow down whether the problem is with the app or your account access.

Check your login details

1. Confirm that you are entering the login details for your Traveling Mailbox mailbox.
2. Check for typing errors, extra spaces, or an outdated password saved by your device.
3. If you have forgotten your password, use the password-recovery option provided on the sign-in screen. Follow the instructions shown before trying again.

Never send your password or verification codes to Support.

Try signing in through a browser

Open your online mailbox in a browser and try signing in there.

• Browser access works: Close and reopen the app, check your internet connection, and install any available app update.
• Neither option works: Make a note of the exact error message and contact our team for help with account access.

What information helps Support?

Provide your device type, app version if available, the error message, and whether browser access works. If you send a screenshot, hide passwords, verification codes, and any private mail content.

If you previously closed your account, review our account reactivation guidance.

Need help?

Call 855-749-1737 or +1 919-561-6631, or schedule a Zoom Support appointment.

Support hours: Monday–Friday, 8 AM–8 PM, and Saturday–Sunday, 9 AM–5 PM Eastern Time. Holiday closures apply.